Tuesday, September 1, 2020

3 Easy Steps to Recover Locked SSS Online Account with Forgotten Email or Password

Did you stress out because your SSS online account was locked? 

Did you worry more because you can no longer access the email address associated with your SSS records, thus you cannot send the password reset to your email account?


In my previous article, I discussed how to retrieve your SSS online account using your active email address in this link.


Related Post: 5 Registration Options for SSS Online Account Application


Now, in this post, I will be talking about how to retrieve your SSS online account even if you forgot your email address or email password or both.


Here are the 3 easy steps to get your SSS online journey on the right track.


Guide to Recover Your Locked SSS Online Account


1. Send an email to SSS 24/7 Helpdesk by using this email address: onlineserviceassistance@sss.gov.ph, stating that you want to update your email address or you want assistance to reset your password;


This is the sample letter-request which you can send to SSS Helpdesk.

Wait for the confirmation email from the SSS Helpdesk, which they will send as soon as you hit the “SEND” button in Step 1;


The confirmation/acknowledgement email signifies that SSS received 

your letter-request for email/password.

3. Wait for another email that will require you to send in your SSS data and scanned copy of your SSS ID.

4.  Wait for the final email with the link to the password reset menu and follow the instructions;

The final email that SSS will send to you contains your User ID and temporary password.  

You have to follow the instructions once you received this email.



Your password should be a combination of alphabets and numbers and must begin with an alphabet and no special characters.




Final Thoughts


Your SSS online account is the key to hassle-free online transactions with the country’s pension fund. Plus you can transact anytime and anywhere.


I hope you will find it easy to follow the SSS instructions on password reset and eventually get a new password.


I want to hear from you. Did you find it difficult to get a new password? Please share your thoughts, too.


  1. Thank you po for sharing this. I actually could not recall my SSS password so this is a big help.

  2. This is really useful because I've experienced forgetting my account details not just the password many times over around 3 decades!


  3. Tamang tama itong article. Madalas ko Kasi nakalimutan ang accout and password ko. Kaya need ko ulit gumawa ng isang account. Thanks Ivan for sharing this.😊


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